About 3 months ago I launched an empathy program at Zoomcar. The goal is to help product managers and data scientists get in touch with their customers.
I launched the program with a workshop. The topics included what is empathy, what does it matter, and how can we develop empathy.
Then we ran a brainstorming session, where the team had the opportunity to identify some of the ways they would reach out to our customers. During this exercise they identified half a dozen options, and then some wise guy said we should track participation using a wall of shame.
This isn’t very empathetic, so we created a wall of fame. You can see a snapshot of the wall above. I’ll write about this more in the future.
Dave Springgay 